Contact Us & Visit the Showroom

East Amherst, NY · Support and showroom

Call, write, or come see them in person.

Our U.S. support team answers the phone Monday to Friday, and our retail showroom on Transit Road is open to walk-ins the same days. Pick a design, drop off your own controller, or collect an online order.

Call 800-214-4342Get directions

Mon–FriShowroom 10 AM–5 PM
9 AM–5 PMPhone support, Mon–Fri EST
PickupOrder online, collect in store
Drop-offBring your controller instead of mailing it

Get in touch

Three ways to reach us

Call

800-214-4342

Monday to Friday, 9 AM to 5 PM EST. Order questions, mod advice, warranty help.

Email

sales@customcontrollerzz.com

We reply within one business day. Or use the form at the bottom of this page.

Visit

8003 Transit Road

East Amherst, NY 14051
Showroom open Monday to Friday, 10 AM to 5 PM. No appointment needed.

The showroom

See every design under real light

Inside the Custom Controllerzz showroom in East Amherst, NY, with custom Xbox and PS5 controllers on display

Our retail showroom at 8003 Transit Road in East Amherst, just north of Buffalo, is open Monday to Friday, 10 AM to 5 PM. Come see our Xbox Series X|S, Elite Series 2 and PS5 designs in person, compare chrome and chameleon finishes under real light, and talk through mods like rapid fire and TMR thumbsticks with the people who build them. You can also drop off your own controller for customization instead of mailing it in.

Ordering online? Choose local pickup at checkout and collect your controller at the showroom, with no shipping wait.

Get directions →About the showroom

Send a message

Or write to us below

Contact form