For Parents
A guide for parents & gift buyers
Give them a controller they'll never forget.
Custom Controllerzz has been hand-building custom gaming controllers since 2010. We use only brand-new, authentic Microsoft Xbox and Sony PlayStation controllers — and we stand behind every order with a 90-day warranty and free 2-day US shipping.
How it works
Simple to order. Built by hand. Shipped fast.
Choose a design
Browse hundreds of exclusive designs for Xbox Series X/S, Xbox Elite Series 2, and PS5 — or use our Build Your Own tool to create something completely custom with over 50 million possible combinations.
We build it by hand
Our team in East Amherst, NY customizes every controller using a brand-new, authentic Microsoft or Sony controller. Each one is hand assembled, tested, and quality checked before it ships.
Free 2-day delivery
Every US order ships free via FedEx 2-Day. Standard processing is 3–5 business days. Need it sooner? Same-day build, and shipping is available for orders placed before 3 PM EST.
Why parents trust us
Everything you'd want to know before ordering.
100% authentic controllers
We exclusively use brand-new, genuine Microsoft Xbox and Sony PlayStation controllers. No third-party hardware, no knockoffs — ever.
Secure & safe to order
Our website is fully SSL encrypted. Your payment and personal information are always protected. We never sell your data to third parties.
90-day warranty included
Every controller comes with our standard 90-day warranty. Extended 1- and 2-year warranties are available at checkout for extra peace of mind.
30-day returns
Not happy with one of our pre-made controllers? Return it within 30 days for a full refund. Excludes Build Your Own designs.
Customized in the USA
Every controller is hand assembled, tested, and shipped from our facility in East Amherst, New York. You're supporting a US-based small business.
Real human support
Our US-based team is available Monday–Friday 9AM–5PM EST at 800-214-4342 or sales@customcontrollerzz.com.
Custom controllers make an unforgettable gift.
Personal, unique, and something they'd never pick up on their own. Every controller ships free via FedEx 2-Day, and gift wrapping is available at checkout.
Parent FAQ
Common questions from parents.
What is a custom controller?
A custom controller is a brand-new Xbox or PlayStation controller that has been professionally customized with an exclusive shell design. Your child gets all the same performance and features as a stock controller — it just looks completely unique. Optional performance upgrades like rapid fire mods and TMR thumbsticks are also available on select models.
Is this a legitimate website?
Absolutely. Custom Controllerzz has been in business since 2010, has sold over 100,000 controllers, and holds an A+ rating with the Better Business Bureau. We're a US-based company operating out of East Amherst, New York. You can read verified customer reviews on our Reviews page.
What is a Rapid Fire mod?
The Rapid Fire mod is a performance chip that allows semi-automatic weapons in shooting games to fire faster. It's popular in games like Call of Duty. The mod only works when the player turns it on, and it can be switched off at any time. Some online games don't allow modified controllers, so it's worth checking the rules of the games your child plays. It's an optional add-on, not included by default.
Can my child choose the colors and design?
Yes! We offer hundreds of pre-designed exclusive designs to choose from, plus our Build Your Own tool which lets you customize shell colors, buttons, thumbsticks, triggers, and more in real time. There are over 50 million possible combinations.
What systems are the controllers compatible with?
Our custom Xbox controllers are compatible with Xbox Series X, Xbox Series S, Xbox One, and PC. Our custom PS5 controllers are compatible with PlayStation 5 and PC. All controllers connect the same way as a stock controller — nothing changes about how they work.
What if something goes wrong with the controller?
Every controller comes with our standard 90-day warranty covering defects and performance issues. If something isn't right, our US-based team will repair or replace your controller. Pre-made controllers can also be returned within 30 days for a full refund. Extended 1- and 2-year warranties are available at checkout.
How long does it take to arrive?
Standard processing takes 3–5 business days, followed by free FedEx 2-Day shipping to anywhere in the US. Priority Processing (2–3 business days) and Rush Processing (same-day build and ship for orders placed before 3 PM EST) are available at checkout for an additional fee.
My child needs help checking out. Can you help?
Of course! Call us at 800-214-4342 Monday–Friday 9AM–5PM EST, or email us at sales@customcontrollerzz.com and we'll get back to you quickly.
Still have questions?
We're happy to help. Call 800-214-4342, Mon–Fri 9 AM–5 PM EST, or email sales@customcontrollerzz.com.