Warranty Information
Custom Controllerzz · Warranty
Every controller is covered
We stand behind every custom controller we build. A 90-day warranty comes automatically with every order, and you can extend it to 1 or 2 years when you check out.
Included
90 daysFree with every controllerExtended
1 year+$19.95 at checkoutExtended
2 years+$29.95 at checkoutWhat's covered
Coverage at a glance
Covered
- Defects in materials or workmanship that come up under normal use.
- Manufacturing issues with your custom controller during your warranty period.
- Repair or replacement of the defective parts, free of charge.
Not covered
- Physical or accidental damage, including drops, spills, or any other impact.
- Tampering, or removing the warranty stickers.
- Alterations or third-party modifications to the controller.
Handle it with care. We recommend treating your custom controller like the one-of-a-kind build it is to avoid accidental damage.
How to claim · 3 steps
Making a warranty claim
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1
Email our support team
Contact support@customcontrollerzz.com within your warranty period.
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2
Include the details
Your order number, a detailed description of the issue, and clear photos showing the problem.
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3
We repair or replace
If the issue is covered, we'll repair or replace the defective parts free of charge.
Received it as a gift?
Warranties are non-transferable and can only be used by the original customer who made the purchase. If you received your controller as a gift, keep the original proof of purchase or the order number to validate the warranty.
How claims are reviewed
Custom Controllerzz reserves the right to determine the validity of each warranty claim. Any alterations to the controller, including third-party modifications, will void the warranty.
Questions about your warranty?
800-214-4342 · Mon–Fri 9 AM–5 PM EST · Have your order number ready
Looking to return or exchange a controller instead? See our refund policy. Local? You can also bring your controller to our East Amherst showroom, Monday to Friday, 10 AM to 5 PM.