Terms of service

Last updated: November 6, 2026

Overview

This website is operated by Custom Controllerzz LLC ("Custom Controllerzz," "we," "us" or "our"). By visiting customcontrollerzz.com or buying from us, you agree to these Terms of Service ("Terms"), along with our Privacy Policy, Refund Policy, Shipping Policy and Warranty Information, which are part of these Terms. If you do not agree, please do not use the site.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products and services to you.

1. Using our store

By agreeing to these Terms, you confirm that you are at least the age of majority where you live, or that you are the age of majority and have given consent for any minor in your household to use this site. You may not use our products or this site for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction when using the site. Breaking any of these Terms may result in immediate termination of your access to our services.

2. Our products and custom modifications

Every Custom Controllerzz controller is built on a brand-new, authentic Microsoft Xbox or Sony PlayStation controller and then customized by our team in East Amherst, NY. Custom Controllerzz is an independent company. We are not affiliated with, endorsed by or sponsored by Microsoft or Sony. Xbox, Xbox Series X|S, Xbox Elite and Xbox One are trademarks of Microsoft Corporation, and PlayStation, PS5 and DualSense are trademarks of Sony Interactive Entertainment. Those names are used only to describe compatibility.

Because our controllers are modified, the original manufacturer's warranty may no longer apply. Your controller is instead covered by our own warranty, described on our Warranty Information page, including any extended coverage you purchase.

We make every effort to display product colors, finishes and designs accurately. Because each controller is finished by hand and screens display color differently, small variations from the photos are normal and are not considered defects.

3. Rapid fire and other modifications

Optional upgrades such as rapid fire mods, TMR thumbsticks and mouse click buttons are sold for personal and offline use. Some games, online services and tournaments have rules that limit or prohibit modified controllers. You are responsible for following the terms of any game, platform or event you use your controller with. Custom Controllerzz is not responsible for any warnings, suspensions, bans or other actions taken against your accounts.

4. Prices, availability and discount codes

Prices and availability can change without notice. We may modify or discontinue any product at any time. Discount codes, including seasonal sale codes, are valid only for the products and dates stated, cannot be combined with other codes unless stated, and have no cash value. Unless stated otherwise, discount codes apply to the controller itself and not to paid upgrades, warranties or processing options.

Occasionally the site may contain errors in pricing, product descriptions or availability. We reserve the right to correct any error and to cancel or refuse an order placed at an incorrect price, even after the order has been submitted. If your payment has already been charged, we will refund it in full.

5. Orders and billing

We reserve the right to refuse or cancel any order, including orders that appear to be placed by dealers, resellers or distributors, or that we believe may be fraudulent. We may limit quantities per person, household or order. If we change or cancel your order, we will try to contact you using the email address or phone number you provided.

You agree to provide current, complete and accurate purchase and account information, and to promptly update it, including your email address, payment details and shipping address, so we can complete your transactions and contact you as needed.

6. Processing, shipping and returns

Build and processing times shown on product pages are estimates based on the processing option you choose. Delivery dates depend on the carrier and are not guaranteed. Shipping details are covered in our Shipping Policy, and returns and exchanges in our Refund Policy.

7. Accuracy of information

Information on this site is provided for general information only and may not always be complete or current. We may update information on the site at any time but are not obligated to do so, except as required by law.

8. Third-party tools and links

We may provide access to third-party tools, apps or websites that we do not monitor or control. They are provided "as is" without any warranty from us, and your use of them is at your own risk and subject to their own terms. We are not responsible for the content, products or practices of third-party websites.

9. Reviews, comments and submissions

If you send us reviews, photos, ideas or other submissions, you allow us to use, edit, publish and share them in any medium without compensation to you. We may remove content we find unlawful, offensive, misleading or otherwise objectionable. You are responsible for your submissions and agree they will not violate the rights of any third party.

10. Personal information

Your personal information is handled under our Privacy Policy.

11. Prohibited uses

You may not use the site or its content: (a) for any unlawful purpose; (b) to infringe our intellectual property or anyone else's; (c) to harass, abuse or discriminate against others; (d) to submit false or misleading information; (e) to upload viruses or malicious code; (f) to collect personal information about others; (g) to spam, phish, scrape or crawl the site; or (h) to interfere with the site's security. Our designs, photos, text and logos are the property of Custom Controllerzz and may not be copied without written permission.

12. Disclaimer of warranties and limitation of liability

Except for the warranty described on our Warranty Information page, and to the fullest extent permitted by law, the site and all products are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the site will be uninterrupted, secure or error-free.

To the fullest extent permitted by law, Custom Controllerzz and its owners, employees and suppliers will not be liable for any indirect, incidental, punitive, special or consequential damages arising from your use of the site or any product. Our total liability for any claim related to a product will not exceed the amount you paid for that product. Some states do not allow these limits, so they may not fully apply to you.

13. Indemnification

You agree to indemnify and hold harmless Custom Controllerzz and its owners, employees and partners from any claim or demand, including reasonable attorneys' fees, made by a third party because of your breach of these Terms or your violation of any law or the rights of a third party.

14. Severability and termination

If any part of these Terms is found to be unenforceable, the rest will remain in full effect. These Terms remain in effect until terminated by you or us. You may end them at any time by no longer using the site. We may end them if you fail to comply with any part of these Terms.

15. Entire agreement

These Terms and any policies posted on this site make up the entire agreement between you and Custom Controllerzz, and replace any prior agreements or communications. Our failure to enforce any right or provision is not a waiver of that right.

16. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law rules.

17. Changes to these Terms

We may update these Terms at any time by posting changes on this page. It is your responsibility to check this page periodically. Continued use of the site after changes are posted means you accept them.

18. Contact us

Questions about these Terms can be sent to:
Custom Controllerzz LLC
8003 Transit Rd
East Amherst, NY 14051
Email: sales@customcontrollerzz.com
Phone: 800-214-4342