Mail-In Instructions
Custom Controllerzz · Mail-In Service
Your controller. Customized by us.
Already own an Xbox Series X|S or PS5 DualSense controller? Choose "Customize Your Own" in the builder, check out, and mail it to us. We'll hand-assemble your design on your own controller in East Amherst, New York, and ship it back free.
How It Works · 4 Steps
Four steps to your custom controller
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1
Design & check out
Build your look, select "Customize Your Own," and complete checkout.
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2
Prep & pack
Remove Xbox batteries, include your invoice or order slip, and pad the controller in a sturdy box.
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3
Ship & send tracking
Mail it to our Mail-In Department and email us your tracking and order number.
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4
We build & return it
We test, customize, and ship it back to you with free return shipping.
Shipping Your Controller
Pack it, ship it, send us tracking
Ship to
Custom Controllerzz
Attn: Mail-In Department
8003 Transit Road
East Amherst, NY 14051
Customer pays shipping to us. We recommend USPS Ground Advantage or Priority Mail. Please ship within 14 days of your order.
What goes in the box
- Your controller only. No cables, chargers, or original boxes needed.
- A printed copy of your invoice or receipt. No printer? Write your order number, full name, phone number, and email on a slip of paper.
- Padding on all sides. Bubble wrap or foam in a sturdy box, not a thin envelope.
Batteries
Xbox Series X|S: Remove all AA batteries and rechargeable battery packs. Keep them at home.
PS5 DualSense: The lithium-ion battery is built in. Leave it in place.
After you ship
Email your tracking and order number to sales@customcontrollerzz.com.
Haven't designed yours yet?
Over 50 million combinations in the Build Your Own customizer.
Check Before You Ship · Authentic Hardware Only
What we can customize
We can customize
- Microsoft Xbox Series X|S controllers
- Sony PS5 DualSense controllers (standard)
- Fully functional, never opened or modded
We can't accept
- Xbox Elite Series 2, Xbox One, PS4, or DualSense Edge
- Third-party or clone controllers and shells
- Previously opened or modded controllers
- Liquid damage, sticky buttons, stick drift, or other defects
Every controller is tested before we customize it. If we find damage or a defect, we'll contact you before doing any work. It may require an additional repair charge, or it may not be eligible for customization.
Turnaround
Your build follows the processing option chosen at checkout (Standard, Priority, or Rush), starting the day we receive your controller. Most mail-in orders ship back within about a week of arrival.
Local drop-off
Skip the shipping. Bring your controller and order number to our showroom at 8003 Transit Road, East Amherst, Monday–Friday, 10 AM–5 PM.
Shipping responsibility
We're not responsible for packages lost or damaged on the way to us. Use a tracked service; insurance is optional but recommended.
Free return shipping
Once your build is complete and quality tested, we ship it back to you at no extra cost.
Mail-In FAQ
Questions before you ship
What if my controller doesn't pass inspection?
We'll reach out before doing any work and either quote an additional repair charge or let you know it can't be customized.
Who pays for shipping?
You cover shipping to us. Return shipping is free and included in your order.
I don't have a printer. What do I include?
A handwritten slip with your order number, full name, phone number, and email works perfectly.
Can I send an Elite Series 2 or PS4 controller?
No. Mail-in service covers authentic Xbox Series X|S and PS5 DualSense controllers only.
Questions about your mail-in order?
800-214-4342 · Mon–Fri 9 AM–5 PM EST · Include your order number