For Parents

Supporting Parents in the World of Gaming

We understand that buying a custom controller for your child can raise questions — especially if you're unfamiliar with gaming terminology and features. That’s why we’ve created this page to guide you through what we offer and how it works.

Frequently Asked Questions from Parents

What is a custom controller, and why does my child want one?

A custom controller is a brand-new Xbox or PlayStation controller that’s been either customized or modified for both performance and aesthetics. Gamers love the ability to express their style with unique designs, and gain competitive advantages through optional upgrades like rapid fire or mouse-click buttons.

Can we choose the colors and design?

Absolutely! From buttons to shells, your child can choose their favorite colors and create a personalized controller that stands out.

What customization options are available?

Popular features include:

• Custom color combinations
• Rapid fire mod
• Mouse-click buttons

How does ordering and shipping work?

Orders are placed directly on our secure website. We build each controller to order and ship it to your door. Our customer service team is always available to help if needed.

Why Choose Custom Controllerzz?

Unlike generic controllers found at retail stores, our controllers are fully assembled and customized by hand in the U.S. using only brand-new, official Sony and Microsoft controllers. Each one is carefully crafted by our trained technicians to ensure quality, durability, and performance.

We finish every controller with a premium clear coat or soft-touch finish for a feel that’s just as good as it looks.

Common Concerns from Parents

What is a “modded” controller?

A modded controller is enhanced with features like rapid fire, making it easier to shoot faster in certain games. The mod is installed discreetly inside the controller and is activated only when the player wants to use it. 

Is your website secure?

Yes. We take online safety seriously. Our website is fully encrypted and verified as a secure shopping environment. Your information is always protected.

How do I know this site is legit?

We understand that you may not have heard of us before — but thousands of happy customers can vouch for us. You can read real reviews from verified buyers on our Shopper Approved review page.

My child is struggling to check out. Can we get help?

Of course! Email us at support@customcontrollerzz.com or call 800-214-4342. Our team will be happy to assist with any checkout issues.

What if something goes wrong with the controller?

We stand behind our products. Every controller comes with a free 3-month warranty, covering chip or wire issues. You can also upgrade to a 1 or 2-year extended warranty for extra peace of mind.

Stay in the Loop

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If you have any questions, don’t hesitate to reach out to our support team at support@customcontrollerzz.com. We’re here to help!