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For Parents

Welcome to our page for parents! We know that understanding the terminology and features of our custom controllers can be a challenge, which is why we've created this resource to help you get the information you need.

Here are some frequently asked questions we've received from parents like you:

  • What is a custom controller, and why would my child want one?
  • Can I choose the colors and design of the controller?
  • What features and options are available for custom controllers?
  • How does ordering and shipping work?

We hope these answers help you get a better understanding of our controllers and how they work. If you have any additional questions or concerns, please don't hesitate to reach out to our customer service team at We're here to help you make the best choice for your child's gaming needs!

Why are Custom Controllerzz controllers better than the ones in your local store?
At Custom Controllerzz, we take pride in our products and stand behind them 100%. Each of our controllers is carefully assembled by our trained technicians and designed by our team using various paint methods such as airbrushing, hydro-dipping, and transfer-printing. We also finish the controllers with a supreme clear coat or soft-touch clear to ensure durability and longevity. Unlike controllers in your local store, we provide a unique and high-quality gaming experience that is customized to your preferences. With Custom Controllerzz, you can elevate your gaming experience to the next level.
What is a modded controller?
A modded controller is a brand new Microsoft or Sony controller that has been modified to include enhanced features and a custom appearance. At Custom Controllerzz, we offer a range of modifications including pro buttons, rapid fire, and custom paint jobs to enhance your gaming experience and give your controller a unique look.
What type of controllers do you use at Custom Controllerzz?
We always use brand new, unopened Sony and Microsoft wireless controllers that come with batteries included. We never use refurbished or pre-owned controllers to ensure the highest quality for our customers.
My child keeps referring to rapid fire, what does this mean?
Rapid Fire is a popular feature we offer that can be installed in the controller upon purchase of our "Rapid Fire Option". It's a special micro-chip that allows for faster firing rates in certain video games, giving players an advantage in combat situations. The chip is discreetly installed inside the controller, and can only be activated by pressing a specific button combination during gameplay. If you have any questions about Rapid Fire or any other features we offer, please don't hesitate to contact our customer service team.
What are the controller options?
At Custom Controllerzz, we offer various customization options for our controllers. These options include different colors for buttons, thumbsticks, and other parts of the controller. Your child can choose from a wide range of color options to make their controller unique and personalized to their preferences.
I am hesitant to purchase items online, how can I be sure your website is safe?
We understand your concern about online security, and we take it very seriously at Custom Controllerzz. Our website is fully secure and we are a certified secure site and verified merchant. We use industry-standard encryption technology to protect your personal and payment information. You can find our security badges displayed prominently on our website, providing you with additional assurance that you can trust us.
My child wants to order from Custom Controllerzz, but I have never heard of this website. How can I be sure it's a safe place to shop?
We understand that parents can be hesitant to shop on new websites. At Custom Controllerzz, we prioritize the security and satisfaction of our customers. Our website is certified secure and verified by industry-leading security services. Additionally, you can visit our Shopper Approved page to read hundreds of reviews from other parents and customers who have purchased from us in the past. Hearing their experiences can help ease any concerns you may have. You can find the reviews on our website or at If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.
I am having a hard time checking out and would like some help, what can I do?
Having trouble with the checkout process? We're here to help! At Custom Controllerzz, we want to make sure our customers have a smooth and easy experience shopping on our website. You can reach out to our customer service team anytime at and we'll respond within 24 hours. If you need more immediate assistance, please give us a call at 800-214-4342 and we'll be happy to assist you with any checkout questions or concerns you may have."
What happens if we purchase a controller and it stops working?
At Custom Controllerzz, we stand behind our products 100%. We offer a free 3-month warranty for any wire or chip problems that may arise with your controller. You also have the option to extend your warranty to 1 or 2 years for added peace of mind. If you experience any issues with your controller, please contact us at and our customer service team will be happy to assist you.
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