Loading... Please wait...

For Parents

We understand it can be frustrating trying to understand the terminology your child is speaking when referring to our controllers. We have created this page as a way for you to better understand our controllers. 
 
Below are some commonly asked questions. We hope these answer all of your questions or concerns, if not please feel free to contact a custom service representative at support@customcontrollerzz.com. Our customer service team is here to answer all your questions within 48 hours! 
 
What makes your controllers better than the ones I can purchase in my hometown store?
 
At Custom Controllerzz, we stand behind our products 100%. When you order from our online store, our design team creates the controller by hand. We use various paint methods, airbrushing, hydro-dipping and wraps. In our final step of creating the controller we shield it with a supreme clear coat. These hand built controllers are built of quality and are made to enhance your child’s gaming experience. We create a type of high quality controller that is not available in your local store. 
 
What does a modded controller refer to?
 
A modded controller is a new Microsoft or Sony controller that is modified to have enhanced functions and modified visually also. An example of this is our pro buttons or rapid fire! 
 
What type of controllers are you using?
 
We always use brand new controllers at Custom Controllerzz. We use unopened Sony and Microsoft controllers. These controllers are wireless and will include batteries. 
 
 
My child keeps referring to rapid fire, what does this mean?
 
Rapid fire is an additional feature we offer. This feature is a chip that is installed into the controller. This chip will be inside of the controller and not be seen. This feature speeds up the rate of the firing of weapons during gameplay. 
 
What are the controller options?
 
We are able to design the controller with various different options. These options customize the look of the controller visually. Your child is able to upgrade parts of the controller such as the thumbsticks or buttons to different colors.
 
What is a YouTuber’s controller? 
 
Custom Controllerzz has many partnerships with top YouTubers online. These YouTubers have a large following of people who watch their channel. We have partnered up with these famous YouTubers to create their very own gaming controller or mouse. We offer these controllers on our website and they are a very popular gaming controller! 
 
 
What is the point of a protective carrying case?
 
The protective carrying case is a custom made case for our modded controllers. This case protects the controller during shipment and also is a great storage box for when the controller is not being used. The carrying handle is great for travel. We recommend the protective carrying case when purchasing a high quality custom controller!
 
What is a gaming mouse?
 
A gaming mice is a mouse that can be used with any laptop or desktop computer. It is also often used for gaming online. Our mice are special because they are visually customized and designed. We use top of the line mice!
 
 
I am weary of purchasing items online, how can I trust your website is safe?
 
Custom Controllerzz is a certified secure site and a verified merchant. Our website is secure and is a safe place to shop. You can find our security badges on the side of our website! 
 
My child wants to order from Custom Controllerzz, but I have never heard of this website?
 
We understand parents can be weary of purchasing on new websites. On our website you can visit our shopper approved reviews and hear testimonies from other parents and customers. You can read hundreds of reviews from people who purchased from our website in the past! You can find these reviews on our website or at http://www.shopperapproved.com/reviews/customcontrollerzz.com/ 
 
I am having a hard time checking out and would like some help, what can I do?
 
At Custom Controllerzz, we always want to help our customers have an easy and efficient experience when using our website. We are available around the clock at our email support@customcontrollerzz.com. A customer service representative will respond to your email within 48 hours. You can also call us at 800-214-4342 and we would be happy to assist with your checkout questions! 
 
What does it mean when it says processing time is 2-4 weeks?
 
This processing time is when we hand build the controller. Normal processing time is 2-4 weeks plus shipping time. During this processing time the controller is painted, clear coated and assembled. The final step it goes through is testing before it is packaged for shipment. When it is shipped you will receive tracking information for your order. 
 
What happens if we purchase a controller and it stops working within the first month?
 
Once we stand behind our products 100% at Custom Controllerzz, we give every controller a FREE 3 month warranty for wire and chip problems. You can also extend this warranty to 1 year or 2 year warranty.
 
Where can I hear about updates on your modded controller sales?
 
To hear about our sales and promotions, you can sign up for your newsletters and emails on our website! You can also follow us on Facebook and Twitter to hear about our latest deals! 

 

CALL US

800-214-4342
MON-FRI 9AM - 5PM EST
SALES@CUSTOMCONTROLLERZZ.COM